End-to-End Visibility Across Components You Control, and Those You Don’t, Tuned to Your Mobile Users Actual Experiences

BoxTone was built from the ground-up to understand your mobile users’ actual experiences as well as the health of your BlackBerry platform across all components.  And not just for components you control (such as your Microsoft Exchange or IBM Lotus Domino mail servers and BlackBerry Enterprise Servers), but for those you don’t (such as the RIM NOC/SRP, wireless carriers, and smarphones) where 95 percent of the issues that impact an individual or small group of occur.

The secret is the patented technology we call SmartMP™ that uses high-volume data collectors, analyzers and mobile pattern-specific rules engines to instrument and measure end-to-end the actual performance of all users 24x7. Those individual points of actual user experience performance -- including performance at each hop of user email and application flows -- are correlated with hundreds of application-level and infrastructure-level data points to paint a true real-time and historical picture of user and component health and performance. 

Its more visibility than you’ve ever had, to every aspect of the platform, including:

• For any Microsoft Exchange and IBM Lotus Domino Mail Server the: number of BlackBerry users with hung threads;  and percent of users who are inactive, have pending messages, or show service errors
• From your mailer servers – to any BES Messaging Agent – to your BES: the percent of users with high delivery times hop-to-hop
• For any BlackBerry Enterprise Server the: BES services availability; total pending messages; number of users with hung threads;  and percent of users who are inactive, have pending messages, or show service errors
• For RIM SRP connections: overall availability, as well as specific SRP service errors short of outright unavailability
• For any Wireless Carrier the: percent of uses inactive or with high delivery times; and percent of users with high delivery times from BES to handheld
• For all your End Users: device utilization, change history and application inventory; real-time and historical performance; advance notice to issues

So when services degrade or go down, when devices fail to activate or fall outside IT policy, when a VIP is in trouble, when anything unusual happens that you or your team would want to know about or document, BoxTone can proactively identify the issue, its location and root cause; recommend an intelligent resolution; and give you the tools make that fix. And when service is spot-on, BoxTone provides the proof as well (and you get the glory).

True for enterprises with just a few users on a single BES. True for enterprises with tens of thousands of users in multi-BES-SQL-domain global deployments, handling peak loads beyond [xx] million transaction flows per hour across more than 50,000 BlackBerry users.

With BoxTone, you’ll have the confidence of a rock-solid mobile platform built for user- and application-growth.