myBoxTone Expert - The World’s First User Self-Service Mobile Application for the Enterprise BlackBerry Smartphone

Your VIPs and other mobile users want to stay connected and productive when working remotely. But sometimes the unpredictable happens. Wouldn't it be nice if they could be proactively warned of pending risks and issues before service quality is impacted? What if these same users could find, fix and validate the most common mobile service issues themselves… without ever having to call you?

That’s why we created myBoxTone Expert: the industry's first smartphone-based mobile self-health and self-support application, called the "on-device IT help desk" by CIO.com.

Designed for the enterprise VIP and mobile user role and skill level, myBoxTone Expert pairs a simple, intuitive user interface with advanced technology to:

1. Silently monitor smartphone health and performance
2. Proactively alert the mobile user if something is wrong
3. Tell the mobile user, step-by-step, how to fix the problem
4. Enable faster remote troubleshooting by the help desk, wireless carrier or service provider

And that means less support work for you, lower costs to your organization and happier more confident mobile users – ROI that management AND the mobile user loves.

Watch the myBoxTone Expert demo now >>

Easy to install via Over The Air (OTA) download or BlackBerry Enterprise Server push deployment, myBoxTone Expert keeps constant watch on smartphone health and performance. Key capabilities include:

• Proactive Alerts – at-a-glance problem notification icons on the BlackBerry smartphone home screen with one-click access to resolve.
• Smart Diagnostics – identification and resolution of more than 20 risks and issues before they result in missed messages, outages, or slow performance – issues such as low flash memory, mis-configured or missing service book entries, outages, roaming, out of coverage, synchronization issues and low battery/signal strength.
• Intelligent Answers – step-by-step directions any mobile user can follow to return their smartphone to optimal performance.
• Embedded Remote Troubleshooting – detailed smartphone status, configuration, trend data, alerts and screenshot capabilities so that the enterprise help desk, wireless carrier or service provider can quickly solve what the user cannot.
• Graphical Performance Trending –  charting signal coverage, battery, phone usage, and email traffic patterns to quickly identify trends and relationships between usage and smartphone health.

Watch the myBoxTone Expert demo now >>

myBoxTone Expert arrives just in time for enterprises deploying the BlackBerry Bold, BlackBerry Curve, BlackBerry Pearl and other advanced smartphones to their mobile users. You’ll see:

1. Lower support costs as your mobile users fix many of their own issues
2. Fewer inbound calls to you and your BlackBerry support team
3. Faster issue resolution when your mobile users must call.
4. Better performance across all those other mobile apps you’re rolling out.
5. Happier, more productive VIPs and mobile users.

Available standalone or together with other BoxTone software modules for managing, monitoring and supporting the BlackBerry platform, myBoxTone Expert is available in bundles that meet your needs and budget.

Watch the myBoxTone Expert demo now >>

Now call +1 410-910-3344, email BoxTone Sales or use our Contact Us form for a personal demonstration of -- and price quotation for -- myBoxTone Expert.