BoxTone User Self-Service Module: Empower End Users to Resolve Their Own Mobile Issues with Mobile USS
If you support BlackBerry, iPhone, iPad, Android or Windows Mobile smartphones, you see the trouble tickets all the time: the mobile user isn’t getting email and wants to know why, right now. Or a user needs to activate a new device, or reset security password, or lock/wipe their lost device. Resolution typically anywhere from 30-120 minutes, time you simply cannot afford.
The answer? BoxTone’s User Self-Service Software Module -- with two unique approaches (currently for the BlackBerry smartphone):
- BoxTone Portal - the Web portal where users go to check real-time status and solve service issues
- BoxTone Expert - the self support application called the "on-device help desk" by CIO.com click here for your free trial now >>
Both are available for separate or bundled purchase to help your mobile end-users help themselves stay productive without you or your team lifting a finger.
User Self-Service via the Web-based BoxTone Portal
Want to enable your BlackBerry smartphone users to check their own real-time status 7 x 24 and resolve their own issues (like mailbox full, or a password reset or dozens of other items) quickly and correctly the first time, without calling you or other service desk or IT admins? Then deploy BoxTone’s User Self-Service Module via the web-based BoxTone Portal.
Accessible by users via a standard browser using their current company login credentials, this module deploys quickly with no remote installation or administration requirement, and includes a highly customizable user interface and feature on/off list. All activity is tracked and compiled to form an audit trail. It easily integrates with other user self-service systems and company portals. The portal your users will access can also serve as a vehicle for global messages on BlackBerry system status, planned downtime and other mobility announcements.
When you deploy BoxTone's User Self Service via the web-based BoxTone Portal, everyone wins. BlackBerry users see faster issue resolution, minimized downtime and a better mobile experience. Your organization sees far less inbound support calls – up to 50 percent less – which means far lower BlackBerry TCO (your boss will love that). And you spend less time on routine mobility tasks (like resetting a password) and more time on issues core to the organization.
Like all BoxTone software, this module can be purchased standalone or with other BoxTone modules for managing, monitoring and supporting the BlackBerry platform, and is available in packages to meet enterprise and Managed Service Provider (MSP) budgets and needs. Call +1 410-910-3344, email BoxTone Sales or use our Contact Us form for a personal demonstration and price quotation.
User Self-Service via the On-Device Application BoxTone Expert
Wouldn't it be nice if your BlackBerry smartphone users could be proactively warned of pending risks and issues before service quality is impacted, and then solve those issues without your help? They can with BoxTone’s User Self Service Module deployed as an on-device self-health and self-support application. Get your free trial now!
Formerly known as myBoxTone Expert and called the “on-device help desk” by CIO.com, the BoxTone Expert application pairs a simple, intuitive application user interface with advanced technology to:
- Silently monitor smartphone health and performance
- Proactively alert the mobile user if something is wrong
- Tell the mobile user, step-by-step, how to fix the problem
Watch the Demo of BoxTone Expert for User Self-Service Now >>
Then get your free trial of BoxTone Expert >>
Easy to install on the smartphone via Over The Air (OTA) download or BlackBerry Enterprise Server (BES) push deployment, this module enables mobile users to identify and resolve 20+ risks and issues including low flash memory, mis-configured or missing service book entries, roaming, out of coverage, synchronization issues and low battery/signal strength before they lead to missed messages, outages or slow performance.
And when the user is stumped, a screenshot can be generated with detailed smartphone status, configuration, trend data and alerts that he or she can share with you and your IT team to speed resolution.
When you deploy BoxTone’s User Self-Service Module via the BoxTone Expert on-device self-health and self-support application, it's a win-win-win. It will mean less support work for you, lower costs to your organization and happier more confident mobile users – ROI that management AND mobile users love.
Like all BoxTone software, this module can be purchased standalone or with other BoxTone modules for managing, monitoring and supporting the BlackBerry platform, and is available in packages to meet enterprise and Managed Service Provider (MSP) budgets and needs.
Call +1 410-910-3344, email BoxTone Sales or use our Contact Us form for a personal demonstration and price quotation.