BoxTone Enterprise Mobile Service Management Software Modules Deliver End-to-End Visibility to, and Optimization and Control of, Diverse Mobile Deployments Across Mobile Lifecycle

Are the growing number of mobile devices connected to your BlackBerry Enterprise Server(BES), Client Access Server (CAS) with Exchange ActiveSync and Good Technology mobility solutions making mobile management difficult? BoxTone Mobile Service Management software modules are there to help you simplify support, reduce risk, lower TCO and support costs, improve service levels and maximize the value of your mobility investment from your enterprise's corporate- and employee-owned BlackBerry, iPhone/iPad, Google Android or Windows Mobile devices.

From within a single unified management console, BoxTone will enable you to proactively manage an increasingly diverse mobile environment. Start small with BoxTone Essentials, go bigger with a combination of modules below or select a BoxTone solution. Whatever your choice, all are best-in-class. And all are powered by the BoxTone Core -- a scalable, secure systems management platform built from the ground-up with patented SmartMP™ technology to monitor, analyze and control all aspects of your diverse mobile environment.

• Asset, Expense & Compliance Management: To unlock critical asset inventory, utilization, lifecycle and compliance information, and quantify ROI by mobile platform 
• Incident Management: To proactively warn you of pending issues before users call, reduce mobile incident MTTR by up to 80%
• Service Desk Management: To resolve inbound user calls quickly and intelligently, the first time
• Problem Management: To identify, isolate and resolve chronic issues across all platform communication links
• User Self-Service: To enable end users to prevent and resolve their own mobile experience issues without having to call IT
• Security Management: To centrally enable mobile users to securely self-provision iPhone and iPad mobile services and deploy enterprise applications while continuously enforcing security and protection of enterprise data

This is the only software to deliver a single-view of your mobile users’ actual experiences, as well as the health and performance of your mobile platforms across all communication links including Microsoft Exchange and IBM Lotus Domino mail servers, mobility servers and wireless carriers. The only software that can show you the real-time health and performance of all your mobile users all the time. The only software with richly-detailed consoles tuned for the specific workflows and skill levels of your IT messaging, engineering, operations, service desk, telecom, security and management team members.

The BoxTone modular-approach includes:

• Role-based dashboards, consoles and reports, so that messaging, engineering, operations, service desk, telecom, security/compliance and management teams can all be mobility experts
• BoxTone Connectors, so that you can easily integrate BoxTone's software  with existing IT tools and systems such as Microsoft System Center Operations Manager (SCOM) or HP Operations Manager
• The BoxTone Core with its SmartMP™ technology that auto-discovers all smartphone user connected to your network and automatically instruments and measures the actual real-time performance of all smartphone users 24x7

Our plug-and-play architecture means you can deploy BoxTone tactically on a module-by-module basis to support current high priority needs (while minimizing entry costs) then over time add modules as needed – a truly rare combination of ease of use, functional coverage, flexibility and scalability.

BoxTone software will deploy to your NOC or data center in hours -- with no agents, no load and no risk, and suitable for even low-bandwidth, high latency networks. Run on a standard enterprise-grade Windows box, BoxTone uses standards-based protocols and simple read-only map drives to remotely gather from your BlackBerry Enterprise Server, Client Access Server or Good Technology server millions of data points that are filtered, trended and stored to an embedded database for powerful analysis. Once deployed, BoxTone instantly identifies all smartphone users by their mail server, mobility server and wireless carrier, and starts a first-of-its-kind change history tracking for all devices under management.

With BoxTone, you’ll have the confidence of a rock-solid mobile deployment built for user- and application-growth. 

Why wait? Email BoxTone Sales, use our Contact Us form or call +1 410-910-3344 now to arrange a personal demo and price quotation.