Manage, Monitor and Support Users Provisioned to a BlackBerry for IBM Lotus Domino Platform

Choose BoxTone, and you choose software best able to manage, monitor and support your BlackBerry Enterprise Solution for the IBM Lotus Domino Platform. Delivered and serviced by a team with deep Domino and BlackBerry Enterprise Server domain expertise often gained working at an organization like yours. To help you reduce BES-to-Domino connectivity issues, improve BES-to-Domino performance, identify BlackBerry service issues unique to each component, and maximize ROI.

Localized storage and unique state databases help keep user IBM Lotus Domino problems isolated. So when a lot of users start calling, you know something big is going on. But what’s the root cause? And who else is affected? It’s a big reason why BoxTone developed SmartMP™, the only technology to employ high-volume data collectors, analyzers and mobile pattern-specific rules engines to instrument and measure the actual real-time performance of all your users 24x7.

It means for every IBM Lotus Domino mail server supporting BlackBerry users, you can always count on proactive alerts, intelligent answers and comprehensive analyses on:

• The percent of users who are inactive or have pending messages
• The number of users with hung threads
• Mail sever to handheld delivery times by user and group
• Cannot access database errors by user and group
• Cannot access database error trends by user and group
• Trends by user and group for other critical service errors

If an IBM Lotus Domino mail server or its connectivity to a BlackBerry Enterprise Server is at issue, you’ll know the users and components involved, the cause, and the best fix. Often, before other IT administrators or general-purpose SNMP-centric systems management tools would know. And to a level of detail impossible for any of the above.

And BoxTone delivers this deep visibility without the need for new Domino privileges. Without polling the mail server.  It’s visibility without additional load – just what you wanted.

Rely on Microsoft Operations Manager (MOM), Microsoft System Center Operations Manager (SCOM), HP Operations Manager, or other tools for end-to-end service management? You already know that when it comes to mobile user management, these traditional tools tend to fall a little short. But if a consolidated view is what you seek, BoxTone Connectors will let you enjoy a single-view of your mobile users’ actual experiences, as well as the health of your BlackBerry platform across all communication links. This isn't some simple display within your standard operations console, as other vendors would have you accept. But automated, full integration of BoxTone alerts – both initial and clearing.