BoxTone Software Addresses Your End-to-End BlackBerry Management, Monitoring & Support Challenges

When you choose BoxTone, you choose the most comprehensive set of plug-and-play software modules on the market to effectively manage, monitor and support your enterprise BlackBerry platform. The only software that delivers a single-view of your mobile users’ actual experiences, as well as the health of your BlackBerry platform across all communication links.

Whether you have 50 or 50,0000 smartphones provisioned to a BlackBerry Enterprise Server for Microsoft Exchange or IBM Lotus Domino mail platform, our software can help you cut time and costs, enhance security and compliance, and improve service levels - even as your deployment grows. Not a bad way to get noticed.

Start small with BoxTone software or start big. Our customers are finding success addressing mobility challenges at all levels of the Mobile User Management Maturity Curve with modules for:

• Asset, Expense & Compliance Management: To unlock critical asset inventory, utilization, lifecycle, and compliance information from their BlackBerry smartphone deployments.
• Incident Management: To proactively find, fix or escalate mobile user issues in 3 minutes or less.
• Service Desk Management: To resolve inbound user calls quickly and intelligently, the first time.
• Problem Management: To identify, isolate and resolve chronic issues across all BlackBerry platform communication links
• User Self Service: To enable end users to prevent and resolve their own mobile experience issues without calling IT

Our mobile user management experts will help you choose the software modules that not only meet your needs and budget , but that can generate the maximum ROI in the shortest period of time.

All modules include Web-based desktop and handheld dashboards, consoles and reports by IT role, so that engineering, operations, service desk, telecom, security/compliance and management teams can all be mobility experts; Connectors, so that you can easily integrate BoxTone with existing IT tools and systems such as Microsoft System Center Operations Manager (SCOM) or HP Operations Manager; and of course the SmartMP™ technology that instruments and measures the actual real-time performance of all your smartphone users 24x7.

BoxTone software will deploy to your NOC or data center in hours -- with no agents, no load and no risk, and suitable for even low-bandwidth, high latency networks. Run on a standard enterprise-grade Windows box, BoxTone uses open protocols and simple read-only map drives to remotely gather from your BES millions of data points that are filtered, trended, graphed and stored to an embedded relationship database we (not you) support. Once deployed, BoxTone instantly identifies all smartphone users by their mail server, BlackBerry Enterprise Server and wireless carrier, and starts a first-of-its-kind change history for all devices under management.

Benefits can begin in a few hours and accelerate over the following days and weeks, including:

• Quick recovery of low- or no-use devices
• 30-40% Fewer Incidents in first 90 days
• 70-80% Faster Mean Time to Repair
• 70-80% Fewer Service Desk to IT Escalations
• Knowing what’s happening before the CIO or other VIPs call

With BoxTone, you’ll have the confidence of a rock-solid mobile platform built for user- and application-growth.  All that’s left is for you to do is contact BoxTone today to arrange a personal demo and price quotation.