BoxTone Software Solution for Proactive Mobile Service Management Alerts Enterprise IT to Mobile Device and Platform Issue for Fast Resolution and Fix
Waiting for your mobile end users -- or your CIO -- to ask for help or answers doesn’t make for good IT support, or career advancement and is the most expensive way to do business.
If your number one mobile management priority is to get proactive, BoxTone has the solution.
Through a combination of the BoxTone Core platform, automated software modules and consulting services, we can enable you and your IT messaging operations and mobility support teams proactively to:
- Get alerted to carrier, mail server, mobility server and other issues before end user calls start coming in
- Resolve service issues in 3 minutes or less
- Isolate chronic issues and eliminate them
- Tune mobile platform performance using SmartAdvisors
- Identify problem users and the root cause of the issue
- Elevate VIP mobile user support
When services degrade or go down, when mobile devices fail to activate or fall outside IT policy, when a VIP is in trouble, when anything unusual happens that you or your team would want to know about or document, you will be able to proactively identify the issue, its location and root cause; recommend an intelligent resolution; and have the tools to make that fix.
Our solution includes Web-based desktop and handheld dashboards, consoles and reports by IT role, so that engineering, operations, service desk, telecom, security/compliance and management teams can all be proactive mobility experts.
Unlike that gang of mobile device management vendors, who focus on simple configuration management and snapshots of what’s on a smartphone, BoxTone’s Mobile Service Management software enables you to act in real-time, when seconds count, with deep visibility to all the issues a mobile user can face.
Want to move your mobile management practices from reactive to proactive? Email BoxTone Sales, use our Contact Us form or call +1 410-910-3344 now to arrange a personal demo and price quotation.