BoxTone Mobile Management Software Top Choice for Managed Service Providers (MSPs) & Cloud Services

Want to generate more revenue from your existing BlackBerry, iPhone, iPad, Google Android and Windows Mobile service engagements -- including BlackBerry Technical Support Services (TSS) engagements -- via new offerings and a lower cost to serve, while ensuring service quality remains high? And wouldn’t it be nice to have the key competitive advantage that helps you win those new smartphone support RFPs?

BoxTone can help. We’ve created a special bundle of software and services for Managed Service Providers (MSPs) and cloud services providers to dramatically improve margins per mobile device user supported. Already MSPs like ACS, A Xerox Company; BT; Fujitsu; HP Enterprise Services and many others are generating new revenue opportunities and decreasing burn associated with fixed priced contracts for clients worldwide running on Microsoft Exchange and IBM Lotus Notes & Domino messaging platforms, some with as many as 60,000 mobile devices.

The bundle starts with our market-leading suite of enterprise-grade, plug-and-play Mobile Service Management software modules for Incident Management; Problem Management; Service Desk Management; Asset, Expense, Compliance Management; and User Self-Service Management. Use them separately or in combinations to:

1. Create new premium mobile service offerings such as Mobile VIP Care, Mobile Lifecycle Management and Mobile Expense Strategy to drive top-line revenue
2. Increase responsiveness to client issues (while tuning mobile device systems to prevent issues) to drive up client satisfaction and revenue retention/expansion
3. Improve competitiveness and differentiation of mobile offerings to win more deals
4. Reduce your internal total cost of operations

Behind all modules is BoxTone Core -- a scalable, secure systems management platform built from the ground-up with patented SmartMP™ technology to monitor, analyze and control all aspects of your diverse mobile environment.  And it’s all proven, with more than 230 customer worldwide reporting benefits like 30%-40% fewer incidents; 70-80% reduction in incident mean-time-to- repair; 70-80% fewer help desk escalations; and improved mobile policy compliance.

Most importantly, BoxTone software fits to how you do business – not the other way around:

1. Mix and match features to create exciting new revenue opportunities
2. Enable Level  1 Help Desk staff to resolve calls in 3 minutes or less with “1-Click Fix-it”
3. Eliminate chronic problems and tune system performance to prevent issues
4. Solve VIP and user issues proactively when incidents do occur
5. Securely and remotely access BoxTone via Web- and role-based consoles
6. Monitor multiple domains across one customer or several from a single instance
7. Choose who gets alerted to what issues
8. Create unique groups for special levels of monitoring, alerting and reporting
9. Connect event data to third-party systems management tools including Microsoft Systems Center Operations Manager (SCOM) or HP Operations Manager (HPOM)
10. Deploy BoxTone quickly, with no load and no risk, thanks to agentless architecture 

Ready to generate the maximum margin from your BlackBerry, iPhone, iPad, Google Android and Windows Mobile service engagements? Then contact Ben Zifrony, Channel Development Manager, at +1 410-910-3463, email Ben now, or use our Contact Us form.