Become a BoxTone Software Expert with BoxTone Training Services

BoxTone Software Training

BoxTone software is proven to deliver strong ROI, beginning from the moment it is turned on. To drive the maximum ROI, BoxTone offers comprehensive training on the best practices for deploying and administering all our software modules.

Training is divided into a series of Web-based sessions focused on your BlackBerry support team, including Tier 3 operations and engineering pros, and Tier 1-2 front-line and higher-level Help Desk personnel.

1. BoxTone Administration - This session focuses on how to set up, tune and manage BoxTone in your environment. You’ll learn all about BoxTone’s auto-detection features
2. BoxTone Operation - During this session you’ll learn how to generate and benefit from comprehensive BoxTone reports; master BoxTone’s Web-based Operations Console (and it’s lighter remote handheld version); and dive into all the key functionality of your purchased modules.
3. BoxTone Help Desk - Primarily for your front line Help Desk/Service desk, this session starts with a foundational review of BlackBerry basics before moving on to all the special features of this console including its deep user-level view of a caller’s smartphone; administrative tools; and proprietary knowledge-base with intelligent answers. When complete, attendees will know how to fix or escalate a user call in less than 3 minutes correctly, the first time.