Whitepapers

Looking to transform your IT organization into a mobile center of excellence? Then take a moment to read some White Papers from the experts at BoxTone.  From ITIL and ITSM to TCO reduction, we’ve tackled topics that IT pros like you want to read about.

BlackBerry Platform Management: Mobile User Management with ITIL and ITSM

IT Service Management (ITSM) - as defined by the IT Infrastructure Library (ITIL) -- is sweeping the industry as a more effective, customer-focused approach to ensure that users get the IT services they require in the right priority, in a timely fashion and at the right price. For the mobile workforce that relies on BlackBerry smartphones to stay connected and reliably perform their business function anywhere, any time, the strategy of Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL.

This White Paper outlines the capabilities of Mobile User Management - developed by BoxTone -- which for many of the best-known organizations is enabling improvements and efficiencies in responsiveness to mobile users, process, measurability, service quality and costs. Download now>>>

Why Traditional Monitoring Technologies Cannot Deliver True Mobile User Management

With BlackBerry smartphone deployments exploding, enterprises and government agencies are quickly finding that traditional, infrastructure- and application-level monitoring technologies such as Microsoft MOM/SCOM, HP OpenView, NetIQ or others just can’t handle the unique challenges that come with the management, monitoring and support of the mobile user.

In place of these tools has emerged a user service-level architecture and modular design approach known as Mobile User Management. Read this White Paper to learn how IT, support, finance and management teams at many of the best known organizations can now provide the highest quality of service that mobile BlackBerry users demand at a much lower cost and level of effort. Download now >>>