Empower Mobile Users to Resolve Their Own Issues With BoxTone Expert, The User Self-Service Software Deployed as an On-Device Application
Your VIPs and other mobile users want to stay connected and productive when working remotely. But sometimes the unpredictable happens. Wouldn't it be nice if they could be proactively warned of pending risks and issues before service quality is impacted? What if these same users could find, fix and validate the most common mobile service issues themselves… without ever having to call you?
That’s why we created the industry's first User Self Service Module deployable as an on-device self-health and self-support application.
BoxTone Expert, called the "on-device IT help desk" by CIO.com, is designed for the enterprise VIP and mobile user role and skill level, pairing a simple, intuitive user interface with advanced technology to:
- Silently monitor smartphone health and performance
- Proactively alert the mobile user if something is wrong
- Tell the mobile user, step-by-step, how to fix the problem
- Enable faster remote troubleshooting by the help desk, wireless carrier or service provider
And that means less support work for you, lower costs to your organization and happier more confident mobile users – ROI that management AND the mobile user love.
Easy to install via Over The Air (OTA) download or BlackBerry Enterprise Server push deployment, the on-device application keeps constant watch on smartphone health and performance. Key capabilities include:
- Proactive Alerts – at-a-glance problem notification icons on the BlackBerry smartphone home screen with one-click access to resolve.
- Smart Diagnostics – identification and resolution of more than 20 risks and issues before they result in missed messages, outages, or slow performance – issues such as low flash memory, mis-configured or missing service book entries, outages, roaming, out of coverage, synchronization issues and low battery/signal strength.
- Intelligent Answers – step-by-step directions any mobile user can follow to return their smartphone to optimal performance.
- Embedded Remote Troubleshooting – detailed smartphone status, configuration, trend data, alerts and screenshot capabilities so that the enterprise help desk, wireless carrier or service provider can quickly solve what the user cannot.
- Graphical Performance Trending – charting signal coverage, battery, phone usage, and email traffic patterns to quickly identify trends and relationships between usage and smartphone health.
BoxTone Expert, deployed as an on-device application, arrives just in time for enterprises supporting more advanced smartphones including the BlackBerry Bold, BlackBerry Storm, BlackBerry Tour and others. You’ll see:
- Lower support costs as your mobile users fix many of their own issues
- Fewer inbound calls to you and your BlackBerry support team
- Faster issue resolution when your mobile users must call.
- Better performance across all those other mobile apps you’re rolling out.
- Happier, more productive VIPs and mobile users.
Available standalone, with its companion User Self Service Module deployed via a Web Portal or with other BoxTone software modules for managing, monitoring and supporting the BlackBerry platform, BoxTone Expert is available in bundles that meet your needs and budget.
Now call +1 410-910-3344, email BoxTone Sales or use our Contact Us form for a personal demonstration of -- and price quotation for -- BoxTone Expert.