If you’ve gone big on BlackBerry smartphones provisioned to a BlackBerry Enterprise Server (BES) for Microsoft Exchange platform, it’s time you went big on BoxTone®.
Designed for corporate and public-sector organizations with hundreds to thousands of BlackBerry users, BoxTone software will enable your IT teams to collaboratively understand actual end-to-end performance; detect and respond faster to user and service level issues with less effort and cost; and proactively manage resources and growth.
BoxTone is the only management and monitoring software to manage user service-levels by measuring and correlating every BlackBerry email for every user and group from end to end; and the only software to assemble this data into immediately actionable information tuned to each IT role. To learn more about user service-levels and collaboration, click here.
BoxTone provides comprehensive capabilities for management and monitoring the BlackBerry platform. These are required to deliver the best possible user experience with BlackBerry for Microsoft Exchange, including:
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Dedicated alerts, consoles and dashboards that will enable cross-tier IT collaboration and the seamless delivery high quality BlackBerry service at a lower cost
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Advanced, actionable alerting with numerous metrics and service-error analytics to proactively drive issue resolution before BlackBerry users – like senior executives or government officials – are impacted
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Interactive, knowledgebase-driven diagnostics to speed understanding, troubleshooting and issue resolution – born of real-world experience managing and monitoring the BlackBerry for Exchange platform from end to end
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Comprehensive data warehousing and reporting to help your IT teams understand long-term performance and root out intermittent, hard to locate problems
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Handheld operations console so that wherever you go, you can – from your BlackBerry smartphone – manage and monitor your BlackBerry users and supporting infrastructure. For a demonstration version, go to http://wherever.boxtone.com.
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Software proven to scale to tens of thousands of users, able to manage your global BlackBerry community from a single instance
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Seamless integration connectors for other management tools such as HP OpenView
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Thanks to BoxTone's revolutionary user service-level approach and collaborative mobile management processes, now you can:
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Gain detailed visibility into your BlackBerry for Microsoft Exchange environment |
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Reduce the frequency and duration of service disruptions |
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Reduce call volumes and escalations |
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Cut BlackBerry support costs |
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Easily manage rapid hand-held and application growth |
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Guarantee the high quality of BlackBerry service that your users demand |
Maybe that's why BoxTone clients include 2 of the top 5 Fortune® 500 Securities, Commercial Banks and Aerospace & Defense companies respectively; multiple large government agencies; and the best-known global law- and professional- services firms. Read more about BoxTone in action at these leading companies:
- Synopsys: Shortens BlackBerry MTTR from Days to Minutes. Read Now!
- Chesapeake Energy: Rapidly Shifts BlackBerry Support from Reactive to Proactive.Read Now!
To learn more about BoxTone for a BlackBerry system provisioned on a Microsoft Exchange platform, email us at BoxToneSales@boxtone.com or call us today at 410-910-3344.