Our mission is very simple: to ensure that your mobile users are consistently productive, whether you have the BlackBerry Enterprise Server for Microsoft Exchange or IBM Lotus Domino platform. Since BlackBerry has become the mission-critical mobile desktop for most organizations like yours, achieving our mission is essential.
Enterprises and agencies around the worlds consistently tell us our experts that they are trying to…
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identify what’s happening where and why. |
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deal with rapid growth in users and applications across the enterprise. |
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operationalize BlackBerry management and support. |
To address these isssues, mission critical systems like the BlackBerry platform demand professional management that leverages established industry best practices and best-of-breed technologies. With more than 110 customers supporting more than 260,000 users, BoxTone software is the trusted, proven solution for BlackBerry platform management, monitoring and support.
BoxTone consistently helps organizations like yours maximize mobility plaform ROI with the highest BlackBerry user satisfaction at the lowest cost to serve. This means:
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30-40% Fewer Incidents in first 90 days |
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70-80% Faster Mean Time to Repair |
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70-80% Fewer Service Desk to IT Escalations |
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Verified Compliance Tracking for IT Policy & Activation/Deactivation/Wipe |
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Rich Asset Inventory, Lifecycle & Utilization details |
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Access to real-time performance, availability & capacity data to drive action |
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Better accommodate BlackBerry Smartphone user & application growth |
BlackBerry service delivery challenges traditional IT in three key unique ways:
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It depends on infrastructure components that are outside an organization’s control (RIM NOC, Carrier, smartphone itself) and that lie beyond reach of traditional monitoring tools like Microsoft MOM/SCOM or HP OpenView (HPOV). |
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It depends on complex mix of communication links and APIs across multiple components where issues like mail-stopping hung threads, MAPI errors and
CDO errors are very hard to detect. |
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95% of the issues impact just a few users which infrastructure and application level troubleshooting and monitoring tools cannot isolate. |
Unique challenges call out for a unique answers. It’s what drove BoxTone to invest hundreds of years in research, culminating with two key industry innovations:
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patentented BoxTone SmartMP™ technology for true user service-level management through real-time transaction flow monitoring; and |
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the first modular platform based on IT Infrastructure Library (ITIL) industry standards. |
BoxTone SmartMP™ technology uses high-volume data collectors, analyzers and mobile pattern-specific rules engines to instrument and measure the actual real-time transaction flows of all BlackBerry smartphone users within an organization 24x7. BoxTone software processes all end user experience data in real time, scaling from single domain to highly distributed BlackBerry deployments and handling peak loads beyond two million transaction flows per hour. This means you get direct insight in the individual real-time performance of every user and the collective health of the entire BlackBerry service environment through unique data capture, processing and visualization capabilities.
Click here to learn more about patented SmartMP Technology...
Every organization traces the path from VIPs with a few BlackBerry smartphones to entire departments with hundreds of smartphones to the global enterprise with thousands of smartphones. Where does your organization fall on this accepted mobile maturity curve? And where do you want to be in 1, 2, 3, even 5 years from now?
Wherever you fall, BoxTone has identified five key capabilities required to deliver superior service levels at a lower cost to serve. These capabilities naturally overlay with the IT Infrastructure (ITIL) framework -- the most widely accepted approach to IT service management in the world. BoxTone's Mobile User Management solutions bring together the best practices of ITIL with a best-in-class SmartMP technology running in a modular platform.
Click here to learn more about the BoxTone Modular Approach...
BlackBerry service responsibility has expanded throughout the IT and support departments, well beyond the BES administrator, to include finance, security and other departmentsOnly a collaborative approach can truly achieve the promise of ITIL best practices, improve service quality and lower costs.
BoxTone is the ONLY software that enables help desk, operations, engineering and management to collaboratively support thousands of BlackBerry users around the world through dedicated role-specific consoles, dashboards and reports.
BoxTone will become your IT organization’s single source of shared, real-time BlackBerry information driving faster, more effective action across all departments. Utlimately, this is only way for to deliver the best possible mobile user experience.
Click here to learn more about the BoxTone Collaborative Roles...
Ultimately, BoxTone gives management the confidence of a rock-solid mobile platform built for user- and application-growth.
Then pick up the phone and call the BoxTone sales hotline at +1 410-910-3344, or email BoxTone—the expert in mobile user management—right now for a personal demonstration and price quotation.