BoxTone: The Only Source for Patented SmartMP™ Technology

BlackBerry service delivery challenges traditional IT in three key unique ways:

	It depends on infrastructure components that are outside an organization’s control (RIM NOC, Carrier, smartphone itself) and that lie beyond reach of traditional monitoring tools like MS Microsoft MOM/SCOM or HP OpenView HPOV.
	It depends on complex mix of communication links and APIs across multiple components where issues like mail-stopping hung threads, MAPI errors and CDO errors are very hard to detect.
	95% of the issues impact just a few users which infrastructure and application level monitoring cannot isolate.

Therefore, in order to truly manage, monitor and support mobile users to ensure their productivity, one needs to truly understand the mobile end user experience. To achieve this, BoxTone had to invent a new approach: BoxTone SmartMP™ Technology.

The patented BoxTone SmartMP™ Technology uses high-volume data collectors, analyzers and mobile pattern-specific rules engines to instrument and measure the actual real-time performance of all users 24x7. This unique agent-less technology automatically correlates infrastructure metrics (e.g. BES server disk IO, CPU utilization) with application metrics (e.g., BES agent restarts, BES hung thread counts) with user metrics (e.g., individual hop times from mail server to BES to carrier to device, and individual user-level events from the BES logs). BoxTone can process all this data in real time for enterprises with just a few users on a single BES to enterprises with tens of thousands of users in multi-BES-SQL-domain global deployments, handling peak loads for the latter beyond two million transaction flows per hour across more than 25,000 BlackBerry users.

So, at any given time, BoxTone has a complete view of the end-to-end experience for all BlackBerry users as well as overall service delivery health, even though half the service delivery infrastructure is outside the firewall. Only through this architecture can an organization proactively find, fix and prevent the 95 percent of issues that impact an individual or small group of users – identifying and eliminating “hard to find” known and unknown problems fast. The figure below shows the BoxTone BES Ops Dashboard, a single place to go to see overall system health... no other vendor has this visualization capability!

To bring this into perspective, this means that at exactly 12 noon today for a 3,000 BlackBerry user population, BoxTone delivers 3,000 individual points of actual user experience performance data multiplied by the multiple hops for each user’s transaction flow, correlated in real time with hundreds of application-level and infrastructure-level data points for a true real time picture of user service quality.

And when a user has an issue, such as cannot get email, you can quickly see the root cause of the problem and resolve it, as shown here. With this rich processed data immediately at hand, Service Desk can find, fix and escalate >80% of issues in 3 minutes or less!

BoxTone SmartMP was specifically desinged using a zero-agent approach to ensure no load on the production machines, no configuration / maintenance headaches of having more software components to manage and, most importantly, no risk that you will go blind when the BES or Mail server running the agent itself goes down. Instead, BoxTone has designed a highly optimized remote data capture capability that consistently places less than 0.5% load on the servers or network, suitable for even low-bandwidth, high latency networks.

Utlimately, through SmartMP, BoxTone delivers the fullest picture of performance, fastest alerting, best root cause, fewer chronic problems, and deepest insight into hard-to-find issues for the highest quality of end user experience.

BoxTone: High-Impact Results

	30-40% Fewer Incidents in first 90 days
	70-80% Faster Mean Time to Repair
	70-80% Fewer Service Desk to IT Escalations
	Verified Compliance Tracking for IT Policy & Activation/Deactivation/Wipe
	Rich Asset Inventory, Lifecycle & Utilization details
	Access to real-time performance, availability & capacity data to drive action
	Better accommodate BlackBerry Smartphone user & application growth

Ultimately, BoxTone gives management the confidence of a rock-solid mobile platform built for user- and application-growth.

• Click here for to join in the action at the SmartStart portal!
• Click here for more on how BoxTone monitors and manages a BlackBerry for Microsoft Exchange platform.
• Click here for more on how BoxTone monitors and manages a BlackBerry for IBM Lotus Domino platform.

Then pick up the phone and call the BoxTone sales hotline at +1 410-910-3344, or email BoxTone—the expert in mobile user management—right now for a personal demonstration and price quotation.