Boxtone is the ONLY software that enables help desk, operations, engineering and management to collaboratively support thousands of BlackBerry users around the world through dedicated role-specific consoles, dashboards and reports, whether you have the BlackBerry Enterprise Server for Microsoft Exchange or IBM Lotus Domino platform.
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Help Desk uses dedicated BoxTone console to quickly resolve end-user inquires with active troubleshooting diagnostics and knowledgebase of intelligent recommend actions.
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Operations receives proactive alerts (email, HP OpenView, etc.), uses BoxTone dashboard for “at a glance” health, and drills down to resolve issues and manage performance.
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Engineering uses BoxTone to understand chronic problems, improve the deployment architecture and plan for future growth.
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Management uses BoxTone to communicate status during incidents and to understand mobile user service quality and usage patterns.
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BoxTone becomes your single source of shared, real-time BlackBerry information across your team that drives earlier event notification, faster first call close rates, faster chronic problem identification and remediation, better understanding of overall system health and the ability to manage to service levels.
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30-40% Fewer Incidents in first 90 days |
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70-80% Faster Mean Time to Repair |
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70-80% Fewer Service Desk to IT Escalations |
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Verified Compliance Tracking for IT Policy & Activation/Deactivation/Wipe |
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Rich Asset Inventory, Lifecycle & Utilization details |
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Access to real-time performance, availability & capacity data to drive action |
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Better accommodate BlackBerry Smartphone user & application growth |
Ultimately, BoxTone gives management the confidence of a rock-solid mobile platform built for user- and application-growth.
Then pick up the phone and call the BoxTone sales hotline at +1 410-910-3344, or email BoxTone—the expert in mobile user management—right now for a personal demonstration and price quotation.