BoxTone Software Modules Let You Manage, Monitor and Support BlackBerry Users by IT Role

Whether only you support your enterprise BlackBerry platform -- or you have a team of IT engineering, operations, service desk, telecom, security and management pros lending a hand – our plug and play software modules fit the way you (and they) work.

For Tier-1 Service Desk, BoxTone delivers a dedicated Web console with the user-level information and administrative tools needed to resolve or escalate calls in 3 minutes or less, and do it right the first time. Includes real time user status and flow performance graphs, active diagnostics for root cause, testing and administrative tools, and an integrated knowledgebase of recommended answers suitable for front-line skilled staff.

For Tier 2-3 Operations and Engineering, BoxTone’s proactive alerts, intelligent answers and comprehensive analyses deliver unprecedented visibility, issue resolution and prevention, and administrative control over the end-to-end BlackBerry platform. Includes “at-a-glance” dashboard with critical health and performance metrics trended over time for your Microsoft Exchange / IBM Lotus Domino mail servers, BlackBerry Enterprise Servers, RIM SRP, wireless carriers and individual users (use the BoxTone handheld dashboard when you go remote); real-time and historical visibility to user activations, wipes, kills and application changes for quick troubleshooting; root cause across all communication links; and a proprietary knowledge base that combines the best of RIM and BoxTone experience.

For IT Management, BoxTone delivers reassurance that your BlackBerry platform is operating as it should, or delivers the justification and the roadmap to create a platform better built for user and application growth. Includes detailed reports on usage patterns, service levels and platform ROI by individual, group and component.

For Telecom and Security/Compliance, BoxTone ensures that the smartphones you deploy are being used as you expect them to be. Software identifies and reports on low and no-use devices, devices outside IT compliance, and device change history. Includes critical asset inventory, utilization, lifecycle, and compliance information through a series of data collectors, analytics and reports.

Responsible for all of the above? Automate your own efforts with BoxTone. Or give your fellow mobility pros tools specific to their role. Our customers are finding success with all approaches. Within their budgets. Generating ROI that gets noticed.