Automated, Role-Based Management, Monitoring and Support of Mobile Devices on BlackBerry Enterprise Server, Client Access Server with ActiveSync and Good Technology Platforms

Whether only you support mobile devices running on BlackBerry Enterprise Server, Client Access Server with Exchange ActiveSync or Good Technology mobility platforms -- or you have a team of IT messaging, engineering, operations, service desk, telecom, security and management pros lending a hand – our plug-and-play software modules fit the way you (and they) work.

For your Mobile End Users -  BoxTone delivers a flexible choice of approaches to help them solve their own issues, without your involvement, quickly and easily:

• A Web Portal which enables mobile users to easily check the real-time health of their end-to-end mobile service from a standard browser and follow simple instructions to resolve issues and take action 7 x 24, without any IT staff involvement
• An on-device application enables mobile users to identify and resolve 20+ risks and issues including low flash memory, mis-configured or missing service book entries, roaming, out of coverage, synchronization issues and low battery/signal strength before they lead to missed messages, outages or slow performance

The combination can reduce mobility-related help desk calls by up to 50 percent. Learn how the BoxTone User Self-Service module makes it possible.

For Your Tier-1 Service Desk - BoxTone delivers a dedicated Web console with the user-level information and administrative tools needed to resolve or escalate mobility-related calls in 3 minutes or less, and do it right the first time, including:

• Real time user status and flow performance graphs
• Instant diagnostics for root cause
• 1-Click Fix-It for administrative tasks
• Integrated best-practice knowledgebase of recommended answers suitable for front-line skilled staff

Give your Service Desk smarter and more pleasant support call experience, faster first call resolution and lower support costs. Learn how the BoxTone Service Desk module can make it possible.

For your Tier 2-3 Messaging, Operations and Engineering - BoxTone’s proactive alerts, intelligent answers, detailed tracking and comprehensive analyses deliver unprecedented visibility, issue resolution and prevention, and administrative control over the end-to-end mobile platform, including:

• "At-a-glance” dashboard with critical health and performance metrics trended over time for your Microsoft Exchange / IBM Lotus Domino mail servers, mobility, RIM SRP, wireless carriers and individual users (use the BoxTone handheld dashboard when you go remote)
• Real-time and historical visibility to user activations, wipes, kills and application changes for quick troubleshooting
• Instant root cause across all communication links
• Best-practice knowledge base that combines the best of mobile platform knowledge bases and BoxTone experience

Give your Messaging, Operations and Engineering teams earlier warning alerts of pending failures, faster issue resolution, proactive problem prevention, complete inventory tracking and control, and lower operations and support  costs – all while dramatically simplifying their jobs. Learn how BoxTone’s Incident Management, Problem Management and Asset Management modules make it possible.

For IT Management and Finance – BoxTone delivers reassurance that your mobile platform is operating as it should, and delivers the justification and the roadmap to create a platform better built for user and application growth. Includes detailed reports on usage patterns, service levels and platform ROI by individual, group and component. Learn how BoxTone’s Problem Management module, and its service level management capabilities, can make it possible.

For Telecom and Security/Compliance - BoxTone ensures that the BlackBerry, iPhone/iPad, Google Android and Windows Mobile devices you deploy are being used as you expect them to be. Software identifies and reports on low and no-use devices, devices outside IT compliance, and device change history. Includes critical asset inventory, utilization, lifecycle, and compliance information through a series of data collectors, analytics and reports. Give your telecom and security teams the compliance tracking they need while identifying ways to lower mobile TCO by 10% or more. Learn how the BoxTone Asset, Expense and Compliance Management module can make it possible.

Why wait? Email BoxTone Sales, use our Contact Us form or call +1 410-910-3344 now to arrange a personal demo and price quotation.