The BoxTone Mobile User Management solution is built on the foundation of the IT Infrastructure Library (ITIL) best practices and leverages the core patented BoxTone SmartMP™ technology.
BoxTone for BlackBerry is a plug-and-play platform with dedicated modules that enable IT operations, engineering, service desk, compliance, procurement/finance and management to more effectively manage, monitor and support the BlackBerry Enterprise Server for Microsoft Exchange or IBM Lotus Domino platforms. Through connectors, BoxTone easily integrates with existing IT tools and systems. The BoxTone modular approach enables organizations to start with the most important modules today and expand as their requirements change and their business matures over time.
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BoxTone Asset, Expense and Compliance Management – BlackBerry Enterprise Server administrator, messaging, service desk and asset tracking teams, and the finance department rely on this module to unlock critical asset inventory, utilization, lifecycle, and compliance information from their BlackBerry smartphone deployment through a series of data collectors, analytics and reports.
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BoxTone Service Desk Management – Designed specifically for the service desk, this console is the one place to go for Tier-1 personnel to deliver faster first-call resolution, with real time user status and flow performance graphs, active diagnostics for root cause, testing tools, and integrated knowledgebase of recommended answers suitable for front-line skilled staff.
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BoxTone Incident Management – Designed for fast, efficient incident identification and resolution by the BlackBerry Enterprise Server administrator, this Module includes proactive baselined alerting with root cause and recommended answers, the BoxTone OpsDashboard for at-a-glance overall system health and detailed drilldown data consoles.
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BoxTone Problem Management Module – For the BlackBerry Enterprise Server administrator and the engineering teams, this Module delivers time-based performance analysis, providing overall system health information, isolating problem specific areas and identifying root cause across all communication links through consoles, analytics and reports.
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BoxTone Provisioning Tracking – BlackBerry Enterprise Server administrators, messaging teams and service desk teams can easily see current status of each newly activated smartphone, immediately troubleshoot any activation problems, and review the history of all activation activities through consoles and reports.
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BoxTone Connectors – Recognizing that most enterprises have existing investments in tools, processes and training, BoxTone provides connectors to integrated with a wide variety of existing management, monitoring and support systems including Microsoft MOM/SCOM, HP OpenView and any SNMP-enabled product.
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30-40% Fewer Incidents in first 90 days |
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70-80% Faster Mean Time to Repair |
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70-80% Fewer Service Desk to IT Escalations |
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Verified Compliance Tracking for IT Policy & Activation/Deactivation/Wipe |
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Rich Asset Inventory, Lifecycle & Utilization details |
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Access to real-time performance, availability & capacity data to drive action |
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Better accommodate BlackBerry Smartphone user & application growth |
Ultimately, BoxTone gives management the confidence of a rock-solid mobile platform built for user- and application-growth.
Then pick up the phone and call the BoxTone sales hotline at +1 410-910-3344, or email BoxTone—the expert in mobile user management—right now for a personal demonstration and price quotation.