BoxTone's BlackBerry Management Packs for Microsoft System Center Operations Manager (SCOM) and HP Operations Manager

Ready to deploy BoxTone software but still enjoy the consolidated view of enterprise infrastructure monitoring tools like Microsoft System Center Operations Manager (SCOM), formerly Microsoft Operations Manager (MOM), and HP Operations Manager (HPOM), formerly HP OpenView?  Not a problem.

BoxTone Connectors for these and other well known monitoring tools are purpose-built to deliver critical BlackBerry platform and mobile user data into those familiar environments (delivering on a promise of true mobile user management that these tools generally cannot deliver on their own). 

Unlike other vendors who rely on thin client integrations, BoxTone Connectors deliver the full functionality of our software within your management consoles. Within dedicated screens you'll easily monitor the state of each BlackBerry Enterprise Server as well as a history of alerts, events and overall service levels. Drill-down links take you into the actual BoxTone software, where you can access all consoles and dashboards for detailed information, statistics, root cause and resolution instructions.

So without ever having to leave the Operations Manager they know best, your data center operations and NOC teams can now:

• Actually monitor and understand mobile BlackBerry user performance, availability, capacity and service levels.
• Get proactive WARNING alerts when users, carriers or infrastructure are trending badly away from normal and CRITICAL alerts when they fail
• Drill down into BoxTone software to understand the location, root cause, severity and breadth of impact for an issue, and determine whether to awaken a specialist in the middle of the night or resolve the issue themselves
• Identify hidden issues or chronic problems within the BlackBerry Enterprise Server, Microsoft Exchange or IBM Lotus Domino mail servers, Active Directory and other infrastructure

Now your favorite Operations Manager can become the single source of shared, real-time mobile messaging information for all your IT teams to enable earlier event notification; faster mean time to repair; quicker chronic problem identification and remediation; better understanding of overall system health; and better ability to manage to service levels.

Please note: BoxTone Connectors require a purchase of one or more of BoxTone's underlying server-class software modules for the management, monitoring and support of the BlackBerry platform. But with proven return on investment, it's a purchase you can recommend with confidence to senior management.,

Interested? Than email us today, or use our Contact Us form to get a price quotation and demonstration.