Manage, Monitor and Support Users Provisioned to a BlackBerry for Microsoft Exchange Platform

Choose BoxTone, and you choose software best able to manage, monitor and support your BlackBerry Enterprise Solution for the Microsoft Exchange Platform. Delivered and serviced by a team with deep Microsoft Windows operating system, Microsoft Exchange and BlackBerry Enterprise Server domain expertise often gained working at organizations like yours. To help you reduce BES-to-Exchange connectivity issues, improve BES-to-Exchange performance, identify BlackBerry service issues unique to each component, and maximize ROI.

You already know your BlackBerry users produce a multiplier load effect on Exchange. And that individual user issues can cascade into bigger problems for others users on the same BES or Exchange.  It’s a big reason why BoxTone developed SmartMP™, the only technology to employ high-volume data collectors, analyzers and mobile pattern-specific rules engines to instrument and measure the actual real-time performance of all your users 24x7.

It means for every Microsoft Exchange mail server supporting BlackBerry users, you can always count on proactive alerts, intelligent answers and comprehensive reports on:

• The number of users with hung threads
• The percent of users who are inactive or have pending messages
• Mail sever-to-handheld delivery times by user and group
• MAPI errors by user and group
• MAPI error trends by user and group
• Notify versus rescan rates by user and group
• Trends by user and group for other critical service errors, including calendar sync issues

If a Microsoft Exchange mail server or its connectivity to a BlackBerry Enterprise Server is at issue, you’ll know the users and components involved, why, and the best fix. Often before other IT administrators or general-purpose SNMP-centric systems management tools could. And to a level of detail impossible for any of the above.

And BoxTone delivers this deep visibility without opening new MAPI connections. Without the need for new Exchange privileges. Without polling the mail server.  It’s visibility without additional load – just what you wanted.

Rely on Microsoft Operations Manager (MOM) or Microsoft System Center Operations Manager (SCOM) for end-to-end service management? You already know that when it comes to mobile user management, these traditional tools tend to fall a little short. 

But if a consolidated view is what you seek, the BoxTone for BlackBerry SCOM Connector/Management Pack will let you enjoy a single-view of your mobile users’ actual experiences, as well as the health of your BlackBerry platform across all communication links. This isn't some simple display within MOM/SCOM, as other vendors would have you accept. But automated, full integration of BoxTone alerts – both initial and clearing.