BoxTone Connectors Add Proactive Mobile Service Management to Microsoft System Center Operations Manager (SCOM) and HP Operations Manager

Ready to deploy BoxTone software but also need a consolidated view of enterprise infrastructure via monitoring tools like Microsoft System Center Operations Manager (SCOM), formerly Microsoft Operations Manager (MOM), and HP Operations Manager (HPOM), formerly HP OpenView?  Not a problem.

BoxTone Connectors and Smart Plug-ins (SPIs) for these and other well known monitoring tools are purpose-built to deliver critical mobile platform and mobile user data into those familiar environments (delivering on a promise of true Mobile Service Management that these tools generally cannot deliver on their own). BoxTone’s best-in-class user level mobility management software extends the reach of your traditional systems management tools. 

Unlike other vendors who rely on thin, lightweight integrations, BoxTone Connectors deliver the full functionality of our software within your 3rd party management consoles. Within dedicated screens you'll easily monitor the state of each mobility server, such as the BlackBerry Enterprise Server, Client Access Server/Exchange ActiveSync and Good server, as well as a history of alerts, events and overall service levels. Drill-down links take you into the actual BoxTone software, where you can access all consoles and dashboards for detailed information, statistics, root cause and resolution instructions.

So without ever having to leave the Operations Manager environment, your data center operations and NOC teams can now:

• Actually monitor and understand mobile user performance, availability, capacity and service levels.
• Get proactive WARNING alerts when users, carriers or infrastructure are trending badly away from normal and CRITICAL alerts when they fail
• Drill down into BoxTone software to understand the location, root cause, severity and breadth of impact for an issue, and determine whether to awaken a specialist in the middle of the night or resolve the issue themselves
• Identify hidden issues or chronic problems, such as within the BlackBerry Enterprise Server, Microsoft Exchange or IBM Lotus Domino mail servers, Active Directory and other supporting infrastructure

Now your favorite Operations Manager can become the single source of shared, real-time mobile messaging information for all your IT teams to enable earlier event notification; faster mean time to repair; quicker chronic problem identification and remediation; better understanding of overall system health; and better ability to manage to service levels.

And remember, all BoxTone software modules come with the BoxTone Core, a scalable, secure platform built from the ground-up with SmartMP(TM) technology to understand your mobile users’ actual experiences as well as the health of any supporting infrastructure. So you know what you’ll see in SCOM or HPOM will be valuable and actionable.

Why wait? Email BoxTone Sales, use our Contact Us form or call +1 410-910-3344 now to arrange a personal demo and price quotation.

Please note: BoxTone Connectors are used in conjunction with one or more of BoxTone's underlying server-class software modules for the management, monitoring and support of a mobility platform and requires the purchase of the BoxTone Core and product. But with proven return on investment, it's a purchase you can recommend with confidence to senior management.