BoxTone Enhances Enterprise Mobile Service Management (MSM) Software Support for Latest iPhone and iOS 4 Devices

Mobility management leader delivers new MDM capabilities to provision, secure, manage and support enterprise-connected iPhones and iPads

Columbia, MD – July 21, 2010 – BoxTone(R), the leading provider of proactive Mobile Service Management (MSM) software solutions, today announced extended capabilities to proactively manage, secure and support enterprise-connected iPhone and iPad devices and enterprise applications -- including employee-owned and corporate-owned smartphones.

The announcement follows closely on the heels of record sales for the latest iPhone and iPad devices, which are increasingly finding their way into enterprise environments.

To help IT organizations more efficiently and securely enable, deploy, enforce, protect and support iOS 4 devices, BoxTone is expanding its single unified mobile management console and MSM solution. As the user brings the smartphone into the enterprise, BoxTone takes over the management, configuring and securing of the smartphone for enterprise access. BoxTone then monitors and manages the end-to-end mobile lifecycle while continuously maintaining optimal mobile performance at a lower cost and risk to the enterprise.

BoxTone MSM software’s unique focus on end-user experience provides IT mobility staff with deep visibility to the real-time status, health, availability and performance of their mobile users’ devices. The solution spans all the critical aspects of enterprise mobility management, delivering a central point of control with Mobile Device Management (MDM), Mobile User Management (MUM) and Mobile Application Performance Management (MAPM) capabilities.

BoxTone’s expanded capabilities for the latest iOS 4 devices include:

Dedicated management consoles and reports spanning multiple roles of mobile users, service desk, IT operations, security, compliance auditors and financial analysts to ensure that the right roles can complete the right tasks quickly and effectively
Security enablement featuring mobile user over-the-air (OTA) self-provisioning and connection configuration – including the ability to set encryption, ActiveSync, VPN configuration and WiFi settings – with audit verification to streamline activations and eliminate the need for IT involvement
Application deployment with an enterprise-specific OTA catalog of mandatory, recommended and available applications, without requiring use of the App Store, to simplify and speed mobile application adoption
Security enforcement to continuously audit all connected devices and quarantine or revoke service for unmanaged, ‘jailbroken’ or compromised devices, with audit of all activity
Security protection to maintain control of corporate information and selectively wipe only corporate data and applications, or all data, from managed devices with audit of successful completion
Centralized real-time performance monitoring, troubleshooting and support of multiple mobile messaging platforms including ActiveSync and Good Technology
Service desk support to remotely manage all mobile services and devices, including real-time look-up of mobile user status with automatic problem diagnosis and simple step-by-step instructions with 1-click fix-it to resolve issues
Asset inventory to track comprehensive configuration and change history of all managed devices
Compliance reporting to centrally ensure that only properly provisioned, managed and secured devices are connecting to the enterprise network
Utilization tracking to compute mobile productivity gains, identifying high roaming users to quickly adjust plans, allocate charge-backs and control expenses

“With nearly 12 million iPhones and iPads sold last quarter, the mobile user demand for connecting these devices to the enterprise continues to grow dramatically,” said BoxTone CEO, Alan Snyder. “The latest innovations with iOS 4 integrate seamlessly with BoxTone, enabling our enterprise IT clients to meet user demands in a secure, managed and efficient manner. With BoxTone’s proactive Mobile Service Management approach, organizations can now centrally manage, secure and support users throughout the mobile lifecycle.”

BoxTone software automates mobile management for one in three Fortune® 100 companies, one in four of the largest U.S. federal agencies and one in five of the Am Law 100. In total, more than 250 organizations and MSPs worldwide, representing over 550,000 mobile users depend on BoxTone software.

Mobile IT operations, mobile IT support and mobile business management use BoxTone’s automated management modules daily for: Incident Management, Performance Management, Service Desk Management, User Self-Service, Security Management, Asset Management, Expense Management and Compliance Management. Customers typically report up to 33 percent lower mobile total cost of ownership, 25 percent higher mobile return on investment and 33 percent higher mobile quality of service.

All software is powered by the BoxTone Core, a hardened, scalable platform built from the ground-up with patented SmartMP™ technology to auto-discover and then continuously watch, analyze and control all aspects of a mobile environment and the mobile end-user experience. The platform has proven best suited to quickly manage, monitor and support new mobile devices, platforms and applications as they connect.

BoxTone is holding a Webinar on Wednesday, August 11 at 11:00 a.m. EDT to discuss how best in class organizations use its MSM approach to accelerate enterprise adoption of iPhones, iPads and other popular mobile devices. Go here to register now.

The BoxTone MSM software solution supports iPhone and iPad devices today. The BoxTone solution will include additional MDM capabilities for iOS 4 devices later this year.

About BoxTone
BoxTone’s proactive Mobile Service Management (MSM) solution is trusted by more than 250 of the world’s leading enterprises and government agencies, including 80 in the Global 2000, to continuously maintain optimal mobile performance at lowest cost and risk. BoxTone's single unified mobile management console powered by patented SmartMP™ technology delivers the automation, mobile analytics and embedded ITSM-ITIL best practices required to address the entire mobile lifecycle. BoxTone delivers centralized control of all mobile devices, including Apple iPhone/iPad, BlackBerry, Google Android, Nokia Symbian/Maemo and Windows Mobile; mobile connectivity platforms, including BlackBerry Enterprise Server, Microsoft ActiveSync and Good Technology, and enterprise mobile applications. Learn more from the expert in mobile service management at www.boxtone.com, or call 1 410-910-3344.

BoxTone and the BoxTone logo are trademarks of BoxTone. Apple, iPhone,iPad are trademarks of Apple, Inc. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

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