Past Events
07.29.2009 : ON-DEMAND: How Cox Communications’ BlackBerry Service Desk Is Closing 50% More Incidents Without Any Increase In Staff
Like to hear how Cox Communications, the nation’s 3rd largest cable provider with more than 6 million customers and 22,000+ employees, saw its BlackBerry Help Desk close 50% more incidents and decrease escalations and incorrectly routed troubletickets? All while using existing staff? Then join John Luth, Messaging Systems Administrator at Cox Communications, and the mobile user management experts at BoxTone for this complimentary 60-minute Webinar. Topics covered include: how to in 3 minutes or less identify if an inbound support call is device-related (such as user out of coverage or low memory), or connected to a larger BlackBerry Enterprise Server, mail server or carrier issue; creating the perfect BlackBerry troubleticket, and assigning it to the most appropriate resource; and how to improve collaboration among Level 1 Help Desk and Level 2-3 Messaging Operations and Engineering.
07.22.2009 : ON-DEMAND: How Cardiff University Is Creating a Resilient BlackBerry Platform
Want to know how Cardiff University in Wales -- with 26,000 students and 5,000 staff -- is creating a truly resilient BlackBerry platform? Then click here to join Mark Hale, the University’s BlackBerry Technical Services Manager, and the mobile user management experts at BoxTone for this complimentary 60-minute Webinar. Topics covered include how to spot and fix activation issues in real time; remote identification and resolution of BlackBerry Enterprise Server issues; making your help desk the first and best line of support; and mproving collaboration amongst the mobility and messaging teams.
06.09.2009 : BoxTone Proud Co-Sponsor of VIP Mobility Event, Hosted by Saturn Wireless, RIM and AT&T, June 9, NYC
BoxTone is proud to co-sponsor an invitation-only event for senior mobility IT executives hosted by Saturn Wireless, RIM and AT&T, at the gorgeous The Boathouse in Central Park on June 9th. Keynote speakers include Patrick Spence, RIM, Managing Director, Sales – North America, and Abhi Ingle, AT&T, Vice President, Industry & Mobility Applications Solutions, who will be discussing how you can better mobilize your business. The new BlackBerry Enterprise Server version 5.0 will be featured prominently, as will new mobile applications that improve productivity, security and efficiency. Interested in attending? Then email us now or use our Contact Us form.
05.27.2009 : ON-DEMAND: Now's The Time to Take Control of Your BlackBerry Expenses - With BoxTone and The Wireless Pulse
Aberdeen Research says effective Wireless Expense Management (WEM) can slash $276/mobile user/year or 42 percent off of your organization’s wireless data services plan. Join 20-year analyst/editor Joanie Wexler, author of Network World’s “Wireless in the Enterprise” newsletter and The Voice Report’s “The Wireless Pulse” e-zine, and BoxTone’s mobile user management experts for this 60-minute complimentary Webinar. You’ll see how traditional TEM has morphed into WEM with a focus on optimizing TCO and why knowing how your BlackBerry smartphones are actually being used can help you. Click here to register now.
05.26.2009 : BoxTone CMO Brian Reed Featured at Capital Connection '09, May 26-27, Washington, DC
The Mid-Atlantic Venture Association (MAVA) is hosting a series of CXO Roundtable peer group discussions at Capital Connection '09 May 26-27 at the Mandarin Oriental in Washington DC. The roundtables, open exclusively to Chief Executive Officers, Chief Financial Officers and Chief Marketing Officers, will enable executives at early, expansion and later stage growth companies to share experiences and address issues of importance to their roles of building companies. BoxTone’s own CMO Brian Reed joins a panel of distinguished local high tech marketing executives including Jim Ivers from Triumfant and Mary Knebel of Alarm.com with topics covering social media, marketing metrics, demand generation, sales enablement and operating on a shoe string with an unknown brand.