The BoxTone BlackBerry and ActiveSync Platform Management Offerings for Managed Service Providers (MSPs) and Messaging Hosters

Want to generate more revenue from your existing BlackBerry and ActiveSync service engagements -- including BlackBerry Technical Support Services (TSS) engagements -- via new offerings and a lower cost to serve, while ensuring service quality remains high? And wouldn’t it be nice to have the key competitive advantage that helps you win those new smartphone support RFPs?

BoxTone can help. We’ve created a special bundle of software and services to help Managed Service Providers (MSPs) and hosters that serve the BlackBerry, ActiveySync (led by the iPhone, Palm Pre and Windows Mobile) and enterprise messaging (Microsoft Exchange and IBM Lotus Notes & Domino) markets to improve margins per mobile user supported. In fact, MSPs like HP, Perot Systems, BT and LiveOffice have turned to BoxTone to support more than 60,000 BlackBerry smartphones across their many clients

The bundle starts with our market-leading suite of enterprise-grade, plug-and-play software modules for Incident Management; Problem Management; Service Desk Management; Asset, Expense, Compliance Management; and User Self-Service Management. Use them separately or in combinations to:

1. Create new premium mobile service offerings such as Mobile VIP Care, Mobile Lifecycle Management and Mobile Expense Strategy to drive top-line revenue
2. Increase responsiveness to client issues (while tuning BlackBerry systems to prevent issues) to drive up client satisfaction and revenue retention/expansion
3. Improve competitiveness and differentiation of mobile offerings to win more deals
4. Reduce your internal total cost of operations

Behind all modules is BoxTone Core -- a scalable, secure systems management platform built from the ground-up with patented SmartMP™ technology to monitor, analyze and control all aspects of your diverse mobile environment.  And it’s all proven, with more than 230 customer worldwide reporting benefits like 30%-40% fewer incidents; 70-80% reduction in incident mean-time-to- repair; 70-80% fewer help desk escalations; and improved mobile policy compliance.

Most importantly, BoxTone software fits to how you do business – not the other way around:

1. Mix and match features to create exciting new revenue opportunities
2. Enable Level  1 Help Desk staff to resolve calls in 3 minutes or less with “1-Click Fix-it”
3. Eliminate chronic problems and tune system performance to prevent issues
4. Solve VIP and user issues proactively when incidents do occur
5. Securely and remotely access BoxTone via Web- and role-based consoles
6. Monitor multiple BES-SQL-mail  domains across one customer or several from a single instance
7. Choose who gets alerted to what issues
8. Create unique groups for special levels of monitoring, alerting and reporting
9. Connect event data to third-party systems management tools including Microsoft Systems Center Operations Manager (SCOM) or HP Operations Manager (HPOM)
10. Deploy BoxTone quickly, with no load and no risk, thanks to agentless architecture 

Ready to generate the maximum margin from your BlackBerry service engagements? Then contact Ben Zifrony, Channel Development Manager, at 410-910-3463 or email Ben now. Or use our Contact Us form.