BoxTone for Federal, State & Local Governments, and Military Mobility Management

Mobile professionals across federal civilian agencies, the military, and state & local governments increasingly rely on primarily BlackBerry smartphones to stay connected, particularly in times of crisis. That means for IT, the pressure is especially on to keep senior officials (like the Secretary, Governor, Mayor or General Officer) in contact with applications, systems and subordinates to identify, verify and address issues before they become bigger problems. Unfortunately, while research suggests your users expect continuous availability and sub-five-minute wireless email delivery times, you know there is more to managing the platform than checking on the BES. That there are components that are completely outside your control.

Enter BoxTone's Public Sector Practice, led by Brian Murphy. Our software can be found at the US House of Representatives, US General Service Administration, US Geological Survey, US Environmental Protection Agency, US State Department, City of Atlanta, City of Milwaukee, Province of Ontario, Idaho National Laboratory and elsewhere. With deployments from a few hundred mobile users into the tens of thousands. All of whom want access to accurate information any time, anywhere.

Gordon Heitman, Lead BlackBerry Administrator, SSS II, California Dept. of Corrections & Rehabilitation, has this to say about BoxTone: "Prior to implementing BoxTone, we continually tried to resolve Blackberry Enterprise Server issues without being able to identify the precise problem. With 2,225 BlackBerry devices that needed to be managed, we decided to leverage BoxTone's mobile management platform, which is helping us identify issues on those devices. In working with BoxTone, we have minimized time to resolution and experienced increased satisfaction from our end users. This platform allows us to take preventative steps and provides us with the ability to be proactive instead of reactive in managing our smartphones."

BoxTone software modules – for Asset, Expense & Compliance, Incident, Problem and Service Desk Management – address all the major challenges that you and your BlackBerry support teams face as deployments grow in size, complexity and importance. Delivered via Web-based consoles accessible at your desktop or on your smartphone for the ways you work. And all of it built on the BoxTone Core -- a scalable, secure systems management platform built from the ground-up with patented SmartMP™ technology to monitor, analyze and control all aspects of your diverse mobile environment.

Proactive alerts. Intelligent answers. Comprehensive analyses. All standard in BoxTone software. It means you can

• Improve platform stability: You’ll find, fix or escalate issues impacting senior officials in 3 minutes or less – critical when a crisis hits
• Enhance security: Immediately identify smartphones outside IT policy to prevent unauthorized or unplanned uses and create auditable, comprehensive change histories for all devices under management
• Improve visibility:  To individual user experience and the entire system health across all components (Exchange and Domino mail servers; wireless carriers; RIM SRP; smartphones) – ensuring consistent service levels
• Empower your Help Desk: To resolve 80-90% of all inbound calls quickly and intelligently the first time 
• Prepare for appplications: Like time & billing management, and field services mobile apps

Your peers have already done the due diligence. The largest Managed Service Providers to the government have done the due diligence. You now know how to keep your most senior officials and other critical users happy and get the extra recognition you deserve. All that’s left for you to do is contact BoxTone today to arrange a personal demo and price quotation.