BoxTone Case Studies Reveal BlackBerry ROI Has A New Math

BoxTone software modules are helping your sector peers to redefine the return on investment they see from their BlackBerry platforms. Reductions in troubleshooting times. Improved service levels. Fewer calls to the help desk and fewer trouble tickets. Read their stories below then contact us to see what BoxTone software can do for you.

Cadwalader: Makes Help Desk Staff Instant BlackBerry Support Experts With BoxTone Software

With 1000 BlackBerry smartphone users provisioned to five BlackBerry Enterprise Servers globally, Am Law 100 law firm Cadwalader selected BoxTone’s modular software platform to improve visibility and troubleshooting, based in part on a strong recommendation from Research In Motion. Now, Help Desk escalations have decreased 60-80 percent, with the vast majority of inbound calls resolved by the Help Desk. Click here to read more >>>

Top 5 FSI: Sees Proactive, Faster Troubleshooting and Reduced Costs Using BoxTone Software

After this Company, one of the largest financial services companies in the U.S, deployed BoxTone to automate what the IT mobility team previously did manually, the duration of inbound BlackBerry support calls dropped by more than 30 minutes per call. Most impressive? Time savings accrued to staff with little or no BlackBerry expertise. Click here to read more >>>

Cardiff University: Doing BlackBerry "Right" From The Start

With 26,000 students and 5,000 staff, Cardiff University is recognized as one of Britain’s leading research and teaching universities. BoxTone does the work that would normally have taken the mobility team hours, automatically. When service issues strike, the software quickly alerts, providing the root cause and offering step-by-step directions in plain English. The University now has a more resilient platform ready for more devices and mobile applications. Click here to read more >>>

City of Atlanta: Troubleshooting Reduced to Minutes Using Half the Staff

After deploying BoxTone based on the strong recommendation of Research In Motion, the City of Atlanta has seen troubleshooting times drop dramatically -- from 20-30 minutes to diagnose smartphone-centric issues to near “instantly,” and from hours for platform issues down to mere minutes -- all while using half the staff. Click here to read more >>>

BT: BlackBerry MSP Delivers High Quality Service at Lower Cost

Using BoxTone software, BT, one of the world's leading providers of communications solutions and service, has been able to deliver to a large British Government Agency client a high quality BlackBerry platform managed service at a lower cost to serve. Click here to read more >>>

Houghton Mifflin: Gets Proactive and Reduces Costs

After being deployed to Houghton Mifflin's mixed BlackBerry Enterprise Server for Microsoft Exchange and IBM Lotus Domino environment, BoxTone succeeded in addressing all of Corporate IT's requirements - enabling the publishing giant to more proactively troubleshoot issues BlackBerry issues (often before users are even aware) and to eliminate significant overhead tied up in terminated smartphones. Click here to read more >>>

Synopsys: Shortens BlackBerry MTTR from Days to Minutes

Using BoxTone® for BlackBerry management and monitoring software, Synopsys "reduced troubleshooting time by 70 percent" and was able to redeploy two administrators who had previously helped manage their BlackBerry network. Click here to read more >>>

Chesapeake Energy: Rapidly Shifts BlackBerry Support from Reactive to Proactive

Just months after BoxTone for BlackBerry management and monitoring software was deployed, Chesapeake Energy IT admins are saving "at least one hour per Help desk ticket because the product troubleshoots BlackBerry problems for them." Click here to read more >>>