Web-based User Self-Service

Empower mobile users to resolve service issues, without calling you
Reduce BlackBerry-related Help Desk calls by up to 50%
Includes admin functions like activate, wipe and password reset

In this brief video, see how the Web-based BoxTone Portal (part of the BoxTone User Self-Service module) will enable your BlackBerry smartphone users to check their own real-time status 7 x 24 and find, fix and validate common service issue themselves, without calling you. Common administrative functions – including device activation, password reset and wipe – are included. Great way to lower platform TCO.

Quick Introduction
7:24
Expense Savings
4:50
Web User Self-Service
2:23
On-Device User Self-Service
2:33
Provisioning & Activations
2:15
Carrier Outage
2:04
Hung Threads
2:25

Web-based User Self-Service

Quick Introduction

Expense Savings

Web User Self-Service

On-Device User Self-Service

Provisioning & Activations

Carrier Outage

Hung Threads