Web-based User Self-Service

• Empower mobile users to resolve service issues, without calling you
• Reduce BlackBerry-related Help Desk calls by up to 50%
• Includes admin functions like activate, wipe and password reset

In this brief video, see how the Web-based BoxTone Portal (part of the BoxTone User Self-Service module) will enable your BlackBerry smartphone users to check their own real-time status 7 x 24 and find, fix and validate common service issue themselves, without calling you. Common administrative functions – including device activation, password reset and wipe – are included. Great way to lower platform TCO.