On-Device User Self-Health

• Empower mobile users to identify and resolve their own issues 7 x 24
• Reduce calls to Service Desk by up to 30-50%
• Save as much as $100,000 per 1000 users the first year

Research shows that 80- 90% of all BlackBerry user issues cause a call to the support desk. And it typically takes 30 to 60 to 120 minutes to resolve an issue at a cost of $50 to >$275.

In this brief video, see how BoxTone Expert helps users find, fix and validate the most common service issue themselves. And if they do have to call support, speed resolution with remote troubleshooting.

To inquire about BoxTone's mobile user management software and services or to give us feedback, please contact us!