Hung Threads

• Understand why hung threads are a major cause for BES performance slowdowns
• Identify when hung threads are disrupting mobile mail flow
• Limit the damage caused by hung threads, and prevent recurrence

If BlackBerry service levels to mobile users drop or stop completely, do you know where to look for root cause? Is it the BES... or mail servers... or carrier... or users?

In this brief video, see how BoxTone software, powered by SmartMP™, enables help desk to quickly identify a hung thread issue and then escalate to BES Admin to instantly examine historical trends, resolve the issue and validate the clearing.

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