BoxTone - The Expert in Mobile User Management

BoxTone — The Expert in Moble User Management

BlackBerry ROI: The New Math

City of Atlanta: Troubleshooting Reduced to Minutes Using Half the Staff

After deploying BoxTone based on the strong recommendation of Research In Motion, the City of Atlanta has seen troubleshooting times drop dramatically -- from 20-30 minutes to diagnose smartphone-centric issues to near “instantly,” and from hours for platform issues down to mere minutes -- all while using half the staff.

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BT: BlackBerry MSP Delivers High Quality Service at Lower Cost

Using BoxTone software, BT, one of the world's leading providers of communications solutions and service, has been able to deliver to a large British Government Agency client a high quality BlackBerry platform managed service at a lower cost to serve.

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Houghton Mifflin: Gets Proactive and Reduces Costs

After being deployed to Houghton Mifflin's mixed BlackBerry Enterprise Server for Microsoft Exchange and IBM Lotus Domino environment, BoxTone succeeded in addressing all of Corporate IT's requirements - enabling the publishing giant to more proactively troubleshoot issues BlackBerry issues (often before users are even aware) and to eliminate significant overhead tied up in terminated smartphones.

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Synopsys: Shortens BlackBerry MTTR from Days to Minutes

Using BoxTone® for BlackBerry management and monitoring software, Synopsys "reduced troubleshooting time by 70 percent" and was able to redeploy two administrators who had previously helped manage their BlackBerry network.

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Chesapeake Energy: Rapidly Shifts BlackBerry Support from Reactive to Proactive

Just months after BoxTone for BlackBerry management and monitoring software was deployed, Chesapeake Energy IT admins are saving "at least one hour per Help desk ticket because the product troubleshoots BlackBerry problems for them."

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