Message from Alan Snyder, CEO, BoxTone

BoxTone®  was founded on the principle that the user comes first. Whether it's the mobile IT operations, mobile IT support or mobile business management teams  that use our software, or the end-users that they in turn support, our objective continues to be exceptional customer satisfaction.

Of course, we understand that customer satisfaction comes in many forms. So from the way that we interact with you during the sales process, to the products that we develop, to the support that we provide, we constantly strive to deliver superior quality and value in a responsive and professional manner.

To ensure that we deliver on this commitment we introduced the unmatched BoxTone Guarantee Program. I am pleased and humbled that the single most important measure of how we are doing, our customer renewal rate, continues to hover in 2010 at an unparalleled 97%.

Over the last few years, BoxTone has been one of the fastest growing and most recognized software companies in the mobility sectors; indeed being named a Deloitte Technology Fast 50 Rising Star and being #19 on the Inc. 2009 list of fastest growing private software companies. The latest version of our software won first place in the CTIA E-Tech Awards For Enterprise & Vertical Market Solution - General Business.

But as CEO of this great company, I make a personal promise to all our clients: that I will always be available to make sure that we are delivering on our commitments, and that I will continue to foster innovation and technology enhancements that deliver new value.

Whether you are a long-time BoxTone client, or interested in joining our growing client roster, I welcome your thoughts, insights, concerns, and most importantly your email.

Sincerely,
Alan Snyder
President and CEO, BoxTone